Change Management Specialist

  • -
  • Full-Time
  • Remote
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Job Description:

About the Role

Solero Workforce Solutions is seeking an experienced Change Management Specialist to support a large, professional organization. This position will lead organizational change initiatives that help employees, stakeholders, and leadership successfully adopt new business processes, technologies, and operational improvements.

The Change Management Specialist will develop communication, stakeholder engagement, training, and adoption strategies designed to support successful implementation while minimizing organizational disruption.

Essential Duties and Responsibilities

  • Develop and implement organizational change management strategies for enterprise initiatives.
  • Conduct stakeholder assessments and identify change impacts across departments.
  • Develop communication plans, change readiness assessments, and engagement strategies.
  • Create and coordinate training materials, job aids, user guides, and adoption resources.
  • Facilitate workshops, focus groups, stakeholder meetings, and change-related activities.
  • Identify potential organizational resistance and develop appropriate mitigation strategies.
  • Partner with project managers, business analysts, technical teams, department leaders, and executive leadership.
  • Develop and monitor change adoption metrics, Key Performance Indicators (KPIs), and success measures.
  • Support User Acceptance Testing (UAT) and transition-to-operations activities.
  • Maintain change management documentation, project artifacts, and lessons learned.
  • Ensure compliance with applicable organizational governance, accessibility, security, and operational requirements.
  • Prepare executive reports, presentations, recommendations, and status updates.
  • Perform other related duties as assigned.

Requirements

Minimum Qualifications


  • Bachelor’s degree in Business Administration, Organizational Development, Human Resources, Information Systems, Communications, or a related field.
  • Minimum of three (3) years of professional experience in organizational change management or project implementation.
  • Experience developing communication plans, stakeholder engagement strategies, and training programs.
  • Experience supporting enterprise technology or business transformation projects.
  • Strong facilitation, presentation, analytical, and interpersonal communication skills.


Preferred Qualifications


  • Five (5) or more years of change management experience.
  • Experience supporting large organizations, educational institutions, government agencies, or other public-sector environments.
  • Prosci Change Management Certification or equivalent certification preferred.
  • Experience with Microsoft 365, SharePoint, Teams, Power BI, Jira, Azure DevOps, or similar collaboration and project management tools.
  • Experience supporting ERP, HRIS, finance, procurement, or other enterprise software implementations.


Knowledge, Skills, and Abilities


Organizational change management

Stakeholder engagement

Training development and delivery

Communication planning

Change readiness assessments

Resistance management

Business process improvement

Project lifecycle support

Risk identification and mitigation

Data analysis and reporting

Microsoft Office Suite

Excellent written and verbal communication


Core Competencies


Leadership

Collaboration

Customer Focus

Adaptability

Problem Solving

Strategic Thinking

Professionalism

Attention to Detail

Accountability


Physical Requirements


Ability to sit for extended periods while using a computer.

Ability to travel to assigned work locations as required.

Ability to lift up to 20 pounds occasionally.

Ability to communicate effectively in person and virtually.


Background Requirements

Candidates may be required to successfully complete applicable pre-employment screening, which may include:

Criminal background screening

Fingerprinting

Employment and education verification

Professional reference checks

Drug screening, if required

Compliance with applicable security, confidentiality, and data privacy requirements


Equal Opportunity Employer

Solero Workforce Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.